The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Difficult Conversations: How to Discuss What Matters Most - Paperback
PublisherPenguin Books; Anniversary,Updated edition (November 2, 2010)
LanguageEnglish
Paperback352 pages
ISBN-109780143118442
ISBN-13978-0143118442
Item Weight 1.048 kg
Dimensions5.1 x 0.6 x 7.8 inches
Best Sellers Rank#29,931 in Books
#10 in Communication Reference (Books)
#244 in Interpersonal Relations (Books)
#742 in Success Self-Help