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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation

· Start a conversation without defensiveness

· Listen for the meaning of what is not said

· Stay balanced in the face of attacks and accusations

· Move from emotion to productive problem solving

Difficult Conversations: How to Discuss What Matters Most - Paperback

SKU: 759288659
60.00AEDPrice
  • Publisher‎Penguin Books; Anniversary,Updated edition (November 2, 2010)

    Language‎English

    Paperback‎352 pages

    ISBN-10‎9780143118442

    ISBN-13‎978-0143118442

    Item Weight‎ 1.048 kg

    Dimensions‎5.1 x 0.6 x 7.8 inches

    Best Sellers Rank#29,931 in Books

    #10 in Communication Reference (Books)

    #244 in Interpersonal Relations (Books)

    #742 in Success Self-Help

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